Over the years, we’ve tried a lot of different companies. Most of them just maintain a list of retired hospitality industry people who perform audits on a subcontractor basis. We paid a lot of money for detailed reports on how many cigarette butts there were in the ashtray, etc. but didn’t get much on integrity issues.
The Insight Group uses full-time professionals in teams and the difference in results is incredible. While they also provide a lot of info on quality issues, they also provide detailed, bullet-proof, fact-based information that gives us what we need to deal with problem employees. –Hilton, Atlanta, Georgia.